| Detailed project data |
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| ID number: |
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| Project title: |
Help Desk |
| Project description: |
Application solution to support work in the Help Desk was implemented as a web application which includes the independence of the physical location of the Client. Depending on the role (and the permission that are related to the role), users have at their disposal a variety of application functionality. It consists of several interconnected modules |
| Project aims: |
The goal of the application solution is a central registration and recording errors, review contacts across all channels of communication, control of the system, monitoring the effectiveness of agents and systems, spot trends, identify customer demands, easy integration with existing systems, statistical overview of your contact information (in real time and historically) to better manage informacijksim system of the Customs administration and easier coordination while eliminating errors in the information system of the Customs administration |
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| Original donor's ID number: |
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| Budget year: |
2016 |
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| Source of assistance: |
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| Country title |
Currency |
Amount |
Amount in HRK |
Amount in EUR |
| EU Social Fund |
Kn |
975.000,00 |
975.000,00 |
128.456,81 |
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| 30.4.2015 |
Amount in HRK |
Amount in EUR |
| Total project value: |
975.000,00 |
128.456,81 |
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| Primary type of assistance: |
Other |
| Primary subtype of assistance: |
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| Other types of assistance: |
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| Primary activity: |
Software - procurement and maintenance of software solutions |
| Other activities: |
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| Project status |
Planned (funds not secured) |
| Project start: |
1.4.2016 |
| Planned end of project: |
1.12.2018 |
| Actual end of project: |
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| DAC: |
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| CRS: |
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| Key words: |
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| Primary assistance beneficiary: |
Ministry of Finance - Customs Administration |
| Other assistance beneficiaries: |
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| Contact person: |
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| Implementation location: |
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